Privacy Notice

Last updated: 2025

1. Who we are

Made in Ply Limited ("we", "us", "our") is the Data Controller for personal data processed in connection with our website and business activities.

2. What this notice covers

This notice explains how we collect, use, store and protect personal data when you:

• visit or use our website
• contact us or request information
• place an order for products

3. Data we may collect

We collect only the personal data you provide or that is necessary to deliver our services. Typical categories include:

• Identity & contact: name, email, billing and delivery address
• Technical: IP address, browser, device and cookie preferences
• Transaction: order details (payment card data is processed by our payment provider and not stored by us)
• Usage: how you interact with our website
• Marketing preferences: your choices about communications

4. How we use your data

We use personal data to:

• respond to enquiries and process orders
• provide and improve our services and website
• send marketing where you have consented or where a soft opt-in applies
• comply with legal obligations and prevent fraud

We rely on lawful bases such as consent, contract, legal obligation and legitimate interests.

5. Sharing your data

We only share data with trusted service providers who act on our instruction, for example:

• website hosting and IT services
• payment processors
• email platforms and customer support tools
• professional advisors (e.g., accountants, legal advisers)

We do not sell your personal information.

6. Storage and security

Your data is stored securely using encryption and access controls. Where we transfer data outside the UK, we put appropriate safeguards in place.

7. Retention

We keep personal data only as long as necessary to fulfil the purpose it was collected for or to meet legal or accounting obligations. Example retention periods:

• Enquiries: typically up to 12 months
• Orders and accounting records: duration of contract plus up to 7 years

8. Your rights

You have rights under UK data protection law, including to access, correct, erase or restrict processing of your personal data, object to processing, and request data portability. To exercise these rights contact us at admin@madeinply.co.uk. We will verify identity before responding.

You may also complain to the Information Commissioner’s Office (ICO) if you remain unsatisfied.

9. Children

Our site and products are intended for adults. We do not knowingly collect personal data from children.

10. Cookies

We use necessary cookies for site functionality. Other cookies are only set with your consent via the cookie banner. You can manage cookies through your browser settings.

11. Changes to this notice

We may update this notice occasionally. The latest version will be published on this page with the date of last update.

12. Contact

If you have questions or want to exercise your rights, contact:

Information correct as of 2025. For regulatory guidance visit ico.org.uk.